Privacy Policy

Personal information and data about the user collected by us are:

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

At the time of registration: At the time of registration, we collect and store your E-mail address and cell phone number as provided by you in our database. At the time of payment: We do not store the Delivery/Shipping address (Name, Address, City, State, Country and Postal code) and Phone Number at the time you make a payment towards your soapytwist.com (The Soap Crafters) balance. We don’t store any credit card information of the user. At the time of payment, user is redirected to the third-party website where user is required to provide the credit card details. soapytwist.com (The Soap Crafters) does not have any control of the information on the third-party website and does not take any responsibility for the misuse of the credit card information provided by the user to the third party. At soapytwist.com (The Soap Crafters), we assure to protect your information and will not be distributed to any third party unless you explicitly consent to sharing this information.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

soapytwist.com (The Soap Crafters) uses the collected information to provide you the user friendly, efficient, smooth and satisfactory service. We further use this information, to respond to your suggestions, feedback, and disputes if any and enforce Terms and Conditions of Service agreement. The information provided by you is used for following purposes:

Email

We use the email address provided by you: 
As a unique identifier or login id that helps us to identify your details for processing any information in relation with your account. 
Contacting user in case of any account or payment related need 
Participation in any promotional campaign or content organized by us 
Processing request for subscription and/or un subscription for e-newsletter

 Password

You are required to use password or security code with the provided login id to logon to our service in secured mode. As per Terms and Conditions of Service agreement, you are solely responsible to keep this password confidential and for all activities originated from the misuse of the password. Please change your password at regular internals to maintain its confidentiality.

Name

This information allows us to address you in dignified and respectful manner.

Delivery/Shipping Address

The addresses are used to deliver the orders at the specified location in stipulated time and these addresses are further stored in your address book in our database for future use.

Credit Card Information

We don’t store any credit card information of the user. At the time of payment while placing an order, user is redirected to the third-party website where user is required to provide the credit card details. soapytwist.com (The Soap Crafters) does not have any control of the information on the third-party website and does not take any responsibility for the misuse of the credit card information provided by the user to the third party.

1.If any of your personal information changes or you identify a mistake in our records.

2.If you feel that we are not abiding by our stipulated privacy policy.

We will do our best to resolve your inquiry as soon as possible.

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