Returns and Refunds
Return and Refund Information
If your goods are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives:
- Exchange the goods for an alternative of your choice to equal value.
- Give you a full refund for the price you paid for the goods.
At The Soap Crafters (soapytwist.com), every care is taken to ensure your order is well packed before it is dispatched. We take extreme measures to ensure that your order arrives in pristine condition. However due to the delicate nature of these products, in rare circumstances items can arrive damaged. We are unable to take responsibility for any loss or damages of products in transit. But we will make contact with the relevant courier to track your package or initiate a claim for lost products.
In case of damaged products, contact must be made within 24 hours of receipt of the products by email firstname.lastname@example.org notifying us of any damage to the product. Upon return, the article will undergo a quality control check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality control check to ensure it is unused and in its original packaging stage, an exchange/refund will be dispatched. The order must be returned in their original boxes, and in their original packaging (where possible).
Also, please note that items on sale will not be exchanged or refunded.
Please follow these steps if you have received damaged items.
- Email email@example.com with your (Order number)_returns in the subject field (within 24 hours of receipt of the products).
- Describe in as much detail as possible the damage to your product and attach photographic evidence detailing the damage to the product.
- We will contact you within 24 hours to initiate your refund or send a replacement item as required.
Please note that the cost of returning the product to soapytwist.com (The Soap Crafters) is the responsibility of the purchaser.
Also, herbs are not covered under the refunds and exchange policy.
Natural Products such as herbs,dried flowers etc may have variation in colour and texture. They also may contain some impurities as they are completely natural and not have been refined in any way.
Return Delivery Address:
New Delhi, 110006
To play it fair, we would like to advise you to choose carefully, we do not give refund simply because you changed your mind. Sale products will not be exchanged or refunded. Sale products are final sale only.